Shipping and Returns

Thank you for your purchase. We really appreciate your custom and hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or exchange within 28 days.

Returns
All returns must be postmarked within 28 days of the purchase date. All returned items must be in be in new and unused condition, with original packaging.

Return process
To return an item, please email nicola@weareherehear.com to let us know you would like to return your purchase, along with your order number. Place the item securely in its original packaging and mail your return the following address:

Sally Stroud, Here Hear Ltd, 5 Horwood Way, Harrietsham, Kent ME17 1FH.

Please note, you will be responsible for all return shipping charges. Please retain proof of postage when mailing your return.

Refunds
After receiving your return, we will process your refund or exchange. Please allow 5 working days from the receipt of your item to process your refund or exchange.

Exceptions
Sale items and self-paced courses are cannot be refunded or returned.

Questions
If you have any questions concerning our return policy, please contact us a
hello@weareherehear.com and we will get back to you as quickly as we can.